FAQ

On this page you’ll find an overview of frequently asked questions.

BASIC-FIT SUBSCRIPTION

CAN I PURCHASE A BASIC-FIT SUBSCRIPTION WITH MY MOVE UANTWERPEN/AP?

As a student or staff member (or UAntwerp alumni), you can claim the Basic-Fit annual subscription discount.

WHEN?

You can purchase a Basic-Fit annual subscription with discount at any time of the year as long as you have a valid MOVE. Please note that MOVE remains valid for one academic year (see FAQ ‘How long is my MOVE valid?’). This differs from a Basic-Fit annual subscription that remains valid for one year, regardless of when you purchased it.

HOW?

Download the MOVE UAntwerpen/AP app in the Apple Appstore or Google Playstore.
Sign in with your account*.
Go to your fitness center/sports club with your smartphone.
A staff member will have a QR code scanned by you (Verify that you have a valid MOVE).
Screen = Green; you can purchase a (fitness) subscription with a student discount.

*Use the same smartphone every time. Your account will be automatically locked if you switch devices and reinstall the app.

WHERE?

Always check the website of Basic-Fit for opening hours and specific conditions.

FOR HOW LONG IS MY MOVE VALID?

VALIDITY PERIOD OF YOUR MOVE

You can purchase a MOVE UAntwerp/AP subscription at any time during the year but keep in mind that MOVE UAntwerpen/AP is only valid for one academic year. The old MOVE subscription ends on June 30 and a new MOVE subscription starts on July 1.

HOW DO I MAKE/CANCEL A BOOKING?

BOOKING

Via the online reservation tool you can book a spot to participate in one or more group lessons. Follow the steps below:

Surf to the online reservation tool;
Log in with your MOVE web account *
Select the correct week;
Select which type of sport you want to participate in via ‘Categories’;
Select the correct location;
Click on the desired session and complete your registration;
If the session is full, it has a gray instead of green color.

* The account with which you purchased your MOVE.

CANCEL

Have you changed your mind or do you feel ill and want to cancel an existing booking? This can easily be done via the same booking tool:.

Go to ‘My reservations’;
Click on the session you want to cancel;
Click on ‘Cancel reservation’

HOW TO USE THE APPLICATION

USING THE APP

Below you will find step-by-step how to use the MOVE app.

Download the app in the Apple Appstore or Google Playstore.
Log in with your MOVE account*.
Choose the smartphone you’ll always use because you can only use the app on one device. As soon as you use a new device, your account will be blocked automatically. Send us an e-mail to unblock your account at sport@uantwerpen.be when you buy a new one.
- Always bring your smartphone to the sport session you’ve signed up for.
  - Scan the QR code at the entrance of the sport venue to get access.
- You’ll also find a QR code at our sport partners. Scan the code with the app to receive your discount. You don’t need to register in advance to receive a discount at our sport partners.
When you have a valid MOVE, the app will light up in green and you will receive access to the venue/a discount. Attention: when you did not register in advance for a group session, the app will light up in red and your access will be denied.

Do you still have trouble using the app? Send us an e-mail at sport@uantwerpen.be.

*The MOVE account is the same account that you used to buy/activate your MOVE.

I CAN’T LOG IN TO MY ACCOUNT

TROUBLE LOGGING IN

Did you use the correct e-mail address? Try out all you different e-mail addresses.
Forgotten your password? Click on ‘Forgot your password?’ and go to your mailbox to reset your password.
When you keep having trouble, please send us an e-mail: sport@uantwerpen.be.

I CAN’T LOG INTO THE APPLICATION

TROUBLE LOGGING INTO THE APP

Receiving an error while logging into the application can mean one of these things:

You just got a new smartphone and re-installed the app. The app won’t work anymore >> Send us an e-mail with this information at sport@uantwerpen.be.
Do you use the correct login account? Use the same password and email as your MOVE account*.
The ‘UAntwerpen Plus Pass’ has become ‘MOVE’ since 01/07/2021. Update the application on your phone.

*The MOVE account is the same account that you used to buy/activate your MOVE.

I DID NOT RECEIVE A CONFIRMATION EMAIL AFTER PAYMENT

CONFIRMATION EMAIL NOT RECEIVED

The confirmation email does contain important information about MOVE and the application. Check the spamfolder in your mailbox. Didn’t get the confirmation email? Send an email to sport@uantwerpen.be.

Below you will find the most important information.

Your MOVE is valid until June 30, 2022.
Access control is done via the MOVE app. Download the MOVE app: Apple Appstore or Google Playstore.
- The app is a QR code scanner that gives you access to the various activities.
- Via the app you can also use one free swim (more information) and one or two free fitness sessions with our partners by scanning the correct QR code on location.
- Don’t have a smartphone? >> Send an email to report this to sport@uantwerpen.be.

Use the app as follows:

Log in with the details of your MOVE account *
Scan the QR code at the entrance gate / hall attendant / external partner
The app turns green and you will have access to the activity / discount with the external partner.

I HAVE PAID MY MOVE TWICE

DOUBLE PAYMENT

If by accident you have paid twice for MOVE (e.g. once by bank transfer and once online), you are entitled to a refund. Please send an e-mail to sport@uantwerpen.be with the correct purchase dates so that a refund can be made.

I HAVE PAYED BUT I CAN NOT FIND A VALID MOVE IN MY ACCOUNT

NO VALID MOVE ACCOUNT

You did pay for MOVE , but can’t find a valid MOVE in your online account?

You bought MOVE by bank transfer >> The payment is delayed in our system, so you’ll receive an email with the information to activate your MOVE three business days after your payment.
You bought MOVE by bank transfer more than three business days ago >> Check your student mailbox spam if an email has arrived to activate your MOVE . Didn’t receive this mail? Send an email to sport@uantwerpen.be to have your payment checked.
You bought MOVE through the website >> If you close your webbrowser too soon after payment, it’s possible your account is not properly activated. Send an email to sport@uantwerpen.be to have your payment checked and to activate your MOVE.

IS THE MOVE OFFER COMPLETELY FREE?

The MOVE offer consists of several sections that you can participate in for free or at discounted rates.

WHAT CAN YOU DO FOR FREE?

Sports sessions such as BBB, taebo, fatburner and more.
Weekly training sessions such as basketball, indoor soccer and volleyball.
Sports hall reservations
Antwerp Students League (basketball, soccer, indoor soccer, volleyball)
Cultural activities
…

Take a look at our complete MOVE UAntwerp/AP offer.

WHERE WILL YOU GET DISCOUNT RATES?

Sports partners such as fitness, climbing and more. A mandatory fee will always be explicitly stated on the website.

EXTRA

Free sports vouchers for one swim and two fitness sessions.

WHERE IS MY MOVE?

MOVE BECOMES APP

From the academic year 2020-2021, the physical sportscard will be replaced by the MOVE app and you will no longer receive any mail. All information about this digitization can be found in the confirmation email that you will receive after payment.

WHERE CAN I FIND THE DOCUMENT FOR THE HEALTH INSURANCE FUND?

REFUND DOCUMENT HEALTH INSURANCE

After payment of your MOVE you will receive an email with the link to the refund document. If you have not received this confirmation email, please send an email to sport@uantwerpen.be to request it.

Sport UAntwerpen

Official partner Panathlon International

Panathlon International is recognized by the IOC

FREQUENTLY ASKED QUESTIONS

FAQ