WHERE WILL YOU GET DISCOUNT RATES?
Sports partners such as fitness, climbing and more. A mandatory fee will always be explicitly stated on the website.
Sport UAntwerpen
FAQ
On this page you’ll find an overview of frequently asked questions.
BASIC-FIT SUBSCRIPTION
CAN I PURCHASE/RENEWAL A BASIC-FIT SUBSCRIPTION WITH MY SPORTSTICKER+?
As a student or staff member (or UAntwerp alumni), you can claim the Basic-Fit annual subscription discount.
WHEN?
New purchase – You can purchase a Basic-Fit annual subscription with discount at any time of the year as long as you have a valid Sportsticker+. Please note that your sports card remains valid for one academic year (see FAQ ‘How long is my Sportsticker+ valid?’). This differs from a Basic-Fit annual subscription that remains valid for one year, regardless of when you purchased it.
Renewal – Before the end date of your current Basic-Fit subscription, go to Basic-Fit Middelheim to renew your contract. This will save you new subscription fees. Make sure you have a valid Sportsticker+!
HOW?
- Download the Sportsticker app in the Apple Appstore or Google Playstore.
- Sign in with your account*.
- Go to Basic-Fit Middelheim with your smartphone.
- A staff member will have a QR code scanned by you (Verify that you have a valid Sportsticker+).
- Screen = Green; you can purchase a (fitness) subscription with a student discount.
*Use the same smartphone every time. Your account will be automatically locked if you switch devices and reinstall the app.
WHERE?
Always check the website of Basic-Fit for opening hours and specific conditions.
FOR HOW LONG IS MY SPORTSTICKER+ VALID?
VALIDITY PERIOD OF YOUR SPORTSTICKER+
You can purchase a Sportsticker+ subscription at any time during the year but keep in mind that Sportsticker+ is only valid for one academic year. The old subscription ends on June 30 and a new subscription starts on July 1.
HEALTH INSURANCE FUND
REFUND DOCUMENT HEALTH INSURANCE
After payment of your Sportsticker+ you will receive an email with the link to the refund document. If you have not received this confirmation email, please send an email to sport@uantwerpen.be to request it.
HOW DO I MAKE/CANCEL A BOOKING?
BOOKING
Via the online reservation tool you can rent a sports hall. Follow the steps below:
- Surf to the online reservation tool;
- Log in with your Sportsticker+ web account *
- Select the correct week;
- Select which type of sport you want to participate in via ‘Categories’;
- Select the correct location;
- Click on the desired session and complete your registration (Attention: Full = Gray color)
* The account with which you purchased your Sportsticker+.
CANCEL
Have you changed your mind or do you feel ill and want to cancel an existing booking? This can easily be done via the same booking tool:.
- Go to ‘My reservations’;
- Click on the session you want to cancel;
- Click on ‘Cancel reservation’
HOW TO USE THE APPLICATION
USING THE APP
Below you will find step-by-step how to use the Sportsticker app.
- Download the app in the Apple Appstore or Google Playstore.
- Log in with your Sportsticker+ account*.
- Choose the smartphone you’ll always use because you can only use the app on one device. As soon as you use a new device, your account will be blocked automatically. Send us an e-mail to unblock your account at sport@uantwerpen.be when you buy a new one.
- Always bring your smartphone to the sport session you’ve signed up for.
- Scan the QR code at the entrance of the sport venue to get access.
- You’ll also find a QR code at our sport partners. Scan the code with the app to receive your discount. You don’t need to register in advance to receive a discount at our sport partners.
- Always bring your smartphone to the sport session you’ve signed up for.
- When you have a valid sports card, the app will light up in green and you will receive access to the venue/a discount. Attention: when you did not register in advance for a group session, the app will light up in red and your access will be denied.
Do you still have trouble using the app? Send us an e-mail at sport@uantwerpen.be.
*The Sportsticker+ account is the same account that you used to buy/activate your sports card.
I CAN’T LOG IN TO MY ACCOUNT
TROUBLE LOGGING IN
An error message when logging into the application can be due to any of the following:
- You have started using a new smartphone on which you have reinstalled the app. Since then, the app has not worked
>> Send an email to sport@uantwerpen.be. - Make sure you are using the correct login details. These are the same details as your Sportsticker+ web account.
- The ‘MOVE’ has become ‘Sportsticker+’ since 01/07/2024. Update the application on your device.
I HAVE PAID MY SPORTSTICKER+ TWICE
DOUBLE PAYMENT
If by accident you have paid twice for a Sportsticker+ (e.g. once by bank transfer and once online), you are entitled to a refund. Please send an e-mail to sport@uantwerpen.be with the correct purchase dates so that a refund can be made.
IS THE SPORTSTICKER+ OFFER COMPLETELY FREE?
The Sportsticker+ offer consists of several sections that you can participate in for free or at discounted rates.
WHAT CAN YOU DO FOR FREE?
- Sports sessions such as BBB, yoga and boxing.
- Weekly training sessions such as basketball, futsal and volleyball.
- Sports hall reservations
- Antwerp Students League (basketball, soccer, indoor soccer, volleyball)
EXTRA
- Free sports vouchers for one swimming session.
NO CONFIRMATION EMAIL AFTER PAYMENT
CONFIRMATION EMAIL NOT RECEIVED
The confirmation email does contain important information about the Sportsticker+ and the application. Check the spamfolder in your mailbox. Didn’t get the confirmation email? Send an email to sport@uantwerpen.be.
Below you will find the most important information.
- Your Sportsticker+ is valid until June 30, 2025.
- Access control is done via the Sportsticker+ app.
- The app is a QR code scanner that gives you access to the various activities.
- Via the app you can also use one free swim session (more information) by scanning the correct QR code on location.
- Don’t have a smartphone? >> Send an email to report this to sport@uantwerpen.be.
Use the app as follows:
- Log in with the details of your Sportsticker+ account
- Scan the QR code at the entrance gate / hall attendant / external partner
- The app turns green and you will have access to the activity / discount with the external partner.
NO SMARTPHONE
ACCESS TO SPORTS ACTIVITIES WITHOUT A SMARTPHONE
If you do not have a smartphone then an alternative ticket will be sent to your home. Please send an email to sport@uantwerpen.be with your address details.
PAYED BUT NO VALID SPORTSTICKER+ IN MY ACCOUNT
NO VALID SPORTSTICKER+ ACCOUNT
You did pay for a Sportsticker+ , but can’t find a valid sports card in your online account?
- You bought a Sportsticker+ by bank transfer
>> The payment is delayed in our system, so you’ll receive an email with the information to activate your Sportsticker+ three business days after your payment. - You bought a Sportsticker+ by bank transfer more than three business days ago
>> Check your student mailbox spam if an email has arrived to activate your sports card . Didn’t receive this mail? Send an email to sport@uantwerpen.be to have your payment checked. - You bought a Sportsticker+ through the website
>> If you close your webbrowser too soon after payment, it’s possible your account is not properly activated. Send an email to sport@uantwerpen.be to have your payment checked and to activate your sports card.
REPORT AN ACCIDENT
Students, and staff are always insured for sports accidents. When you deregister from your program during the academic year, your Sportsticker+ remains valid but you are no longer insured.
Do you want to report an accident? Contact sport@uantwerpen.be and an employee will provide you with the correct documents/contact information of your educational institution.
Be careful: alumni are not insured during our sports activities!
WHERE IS MY SPORTSTICKER+?
SPORTSTICKER+ BECOMES APP
From the academic year 2020-2021, the physical sportscard is be replaced by the Sportsticker app and you will no longer receive any mail. All information about this digitization can be found in the confirmation email that you will receive after payment.