On this page you’ll find an overview of frequently asked questions.
BASIC-FIT SUBSCRIPTION
As a student or staff member (or UAntwerp alumni), you can claim the Basic-Fit annual subscription discount.
New purchase – You can purchase a Basic-Fit annual subscription with discount at any time of the year as long as you have a valid MOVE. Please note that MOVE remains valid for one academic year (see FAQ ‘How long is my MOVE valid?’). This differs from a Basic-Fit annual subscription that remains valid for one year, regardless of when you purchased it.
Renewal – Before the end date of your current Basic-Fit subscription, go to Basic-Fit Middelheim to renew your contract. This will save you new subscription fees. Make sure you have a valid MOVE!
*Use the same smartphone every time. Your account will be automatically locked if you switch devices and reinstall the app.
Always check the website of Basic-Fit for opening hours and specific conditions.
COVID-19 UPDATE
From March 7, 2022, it is no longer mandatory to wear a mouth mask before, during and after sports activities. For events, the Covid Safe Ticket is also no longer required.
However, remain careful because the virus is still in circulation. The mouth mask remains recommended, especially when you are among many people.
Keep up the good work, stay fit & healthy!
FOR HOW LONG IS MY MOVE VALID?
You can purchase a MOVE UAntwerp/AP subscription at any time during the year but keep in mind that MOVE UAntwerpen/AP is only valid for one academic year. The old MOVE subscription ends on June 30 and a new MOVE subscription starts on July 1.
HEALTH INSURANCE FUND
After payment of your MOVE you will receive an email with the link to the refund document. If you have not received this confirmation email, please send an email to sport@uantwerpen.be to request it.
HOW DO I MAKE/CANCEL A BOOKING?
Via the online reservation tool you can rent a sports hall. Follow the steps below:
* The account with which you purchased your MOVE.
Have you changed your mind or do you feel ill and want to cancel an existing booking? This can easily be done via the same booking tool:.
HOW TO USE THE APPLICATION
Below you will find step-by-step how to use the MOVE app.
Do you still have trouble using the app? Send us an e-mail at sport@uantwerpen.be.
*The MOVE account is the same account that you used to buy/activate your MOVE.
I CAN’T LOG IN TO MY ACCOUNT
An error message when logging into the application can be due to any of the following:
*Het MOVE webaccount is het account waarmee je je MOVE hebt aangekocht/geactiveerd.
I CAN’T LOG INTO THE APPLICATION
Receiving an error while logging into the application can mean one of these things:
*The MOVE account is the same account that you used to buy/activate your MOVE.
I HAVE PAID MY MOVE TWICE
If by accident you have paid twice for MOVE (e.g. once by bank transfer and once online), you are entitled to a refund. Please send an e-mail to sport@uantwerpen.be with the correct purchase dates so that a refund can be made.
IS THE MOVE OFFER COMPLETELY FREE?
The MOVE offer consists of several sections that you can participate in for free or at discounted rates.
Take a look at our complete MOVE UAntwerp-AP offer.
Sports partners such as fitness, climbing and more. A mandatory fee will always be explicitly stated on the website.
NO CONFIRMATION EMAIL AFTER PAYMENT
The confirmation email does contain important information about MOVE and the application. Check the spamfolder in your mailbox. Didn’t get the confirmation email? Send an email to sport@uantwerpen.be.
Below you will find the most important information.
Use the app as follows:
NO SMARTPHONE
If you do not have a smartphone then an alternative ticket will be sent to your home. Please send an email to sport@uantwerpen.be with your address details.
PAYED BUT NO VALID MOVE IN MY ACCOUNT
You did pay for MOVE , but can’t find a valid MOVE in your online account?
REPORT AN ACCIDENT
Students, staff (and UAntwerpen alumni) are always insured for sports accidents. When you deregister from your program during the academic year, your MOVE remains valid but you are no longer insured.
Do you want to report an accident? Contact sport@uantwerpen.be and a MOVE employee will provide you with the correct documents/contact information of your educational institution.
WHERE IS MY MOVE?
From the academic year 2020-2021, the physical sportscard will be replaced by the MOVE app and you will no longer receive any mail. All information about this digitization can be found in the confirmation email that you will receive after payment.
Official partner Panathlon International
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